Shipping policy

Shipping Policy

Last Updated: August 2026

Store Operator Information

Owner Name: FITZROY GERGOIRE

Email: casein-22-keen@icloud.com

Phone: 2155267763

Address: 105 ALLISON RD, HORSHAM, PA 19044, United States

This Shipping Policy exclusively governs all orders for kids toys, children accessories, and recreational products purchased on this Shopify store. It standardizes order processing, child-safe packaging, fragile item handling, shipping fee rules, delivery timelines, tracking services, domestic/international shipping terms, and transit liability. By completing checkout and placing an order, customers confirm that they have read, understood, and fully accepted all shipping terms. This policy works in conjunction with our Returns & Refunds Policy and Legal Notice to regulate all store transactions.

1. Order Processing & Toy-Safe Fulfillment

All children’s toy orders will be processed, payment verified, quality checked, and professionally packaged within 1–3 business days after successful payment confirmation. Business days are Monday to Friday, excluding U.S. federal holidays and weekends. Orders placed on holidays or weekends will be processed on the next working business day.

As children’s toys are classified as fragile and kid-safe products, every item is packed with bubble wrap, shockproof filler, and rigid outer cartons to prevent scratches, breakage, component loss, or structural damage during transit. Special fragile labeling is applied to all toy packages to ensure careful handling by logistics carriers. During holiday seasons, peak shopping periods, and promotional events, processing times may be slightly extended due to high order volume.

2. Shipping Methods & Estimated Delivery Time

We provide reliable standard domestic shipping across the United States and compliant international shipping services for children’s toy products to most global regions. All delivery times displayed at checkout are estimated values only and not guaranteed delivery dates. Complex multi-piece toy sets, large-sized play equipment, and bundled toy packages may require extended delivery time. Delays may occur due to carrier backlogs, extreme weather, regional logistics suspension, and customs clearance procedures beyond our control.

Domestic US Shipping: 3–7 business days after processing completion
International Shipping: 7–21 business days after processing completion

3. Shipping Fees & Promotional Rules

Shipping fees for all children’s toy products are automatically calculated at checkout based on item weight, package dimensions, shipping destination, and selected shipping method. All shipping costs are fully disclosed before payment confirmation with no hidden fees. Oversized toy bundles and large play items may incur bulky package handling fees, which are clearly displayed at checkout.

We may offer limited-time free shipping promotions with minimum order value requirements. All promotion rules, eligibility conditions, and valid periods are subject to change without prior notice. Standard shipping rates will apply once promotions expire or order requirements are not met.

Original shipping fees and bulky handling fees are non-refundable for customer-initiated returns, voluntary order cancellations, or post-purchase address changes. Shipping fees will only be refunded for errors caused by our fulfillment team, including wrong toy shipments, missing accessories, or defective item delivery.

4. Order Tracking Service

Once your toy order is fully inspected, securely packaged, and dispatched to the logistics carrier, you will receive an automatic confirmation email containing a unique tracking number and official tracking link. Tracking information may take up to 24 hours to update on carrier systems due to data synchronization delays.

If you do not receive your tracking email within 3 business days after payment approval, please contact our customer support team promptly for assistance.

5. International Shipping & Customs Liability

International orders for children’s toys may be subject to destination country import duties, customs taxes, safety inspection fees, and administrative charges. These additional fees are not included in your order total or shipping cost paid to our store.

The customer is solely responsible for all customs fees, import taxes, and related administrative charges. Children’s toy products often require mandatory customs safety inspections in foreign countries. We have no authority over local inspection standards, detention cycles, tax regulations, or package release decisions.

We are not liable for packages detained, rejected, confiscated, returned, or abandoned by foreign customs authorities due to local toy import regulations or safety inspection rules. No refunds or compensation will be issued for related losses and fees.

6. Shipping Restrictions & Safety Compliance

Due to international toy safety regulations, regional import policies, and carrier restrictions on children’s products, we reserve the right to restrict or suspend shipping services to specific countries, regions, or states for certain toy items. If your shipping address becomes unsupported, we will promptly notify you and process a full order refund.

7. Lost, Stolen, or Damaged Toy Packages

Once a package is officially transferred to the authorized shipping carrier, all transit risks including loss, theft, or damage are transferred to the customer. We highly recommend using trackable shipping services for all children’s toy orders to ensure delivery safety.

Delivered but Undetected Packages: If carrier tracking status shows “Delivered” but you have not received your order, please check with neighbors, community property management, or local post office first. We can assist with carrier investigation requests but cannot issue refunds or replacements for orders confirmed as delivered by the official carrier system.

Transit Damaged Toys: If your received toys are broken, cracked, missing parts, or damaged during transit, you must submit a damage claim with clear photos/videos of damaged items and complete original packaging within 7 calendar days after delivery. Verified valid claims will be resolved via full refund, partial refund, free component replacement, or product replacement at our discretion.

8. Shipping Address Responsibility

Customers are solely responsible for providing accurate, complete, and deliverable shipping addresses during checkout. We ship strictly according to the final order address information. Any address modifications requested after shipment dispatch will incur additional logistics fees, which are the customer’s responsibility.

Packages returned to sender due to incorrect addresses, incomplete information, undeliverable locations, or customer refusal to accept delivery will generate return and reshipping fees, which are fully borne by the customer.

9. Policy Updates & Revisions

We reserve the right to update, modify, or revise this Children’s Toys Shipping Policy at any time without prior notice to comply with U.S. shipping standards, international toy safety regulations, and e-commerce compliance requirements. All revised terms take immediate legal effect upon website publication. Continued store browsing and order placement after updates constitutes full acceptance of the revised shipping terms.

10. Official Contact Information

For all shipping-related inquiries, including delivery status checks, tracking issues, shipping fee consultation, damaged toy dispute resolution, and policy clarification, please contact our support team: